I need a favour?
aware. There are many good people out there that make their
living dealing with computer problems. These people have spent
hard $$$ learning their trade just like plumbers and electricians,
accountants and even lawyers. They cannot live by "doing
Q. "I was just working on a simple letter and my
computer screen went blank. Can you do me a favour and just
over and take a quick look"?
Q. "I received an email
from a friend and all of a sudden my computer started doing strange
things. Can you do me a favour and pop over and take a quick
Q. "I can't seem to get on the internet
today. Can you do me a favour and pop over and take a quick
Q. "I just purchased a new computer. Can
you do me a favour and pop over and help me set it up"?
I don't mean to sound nasty but.
I ran out of "pop overs" a long
time ago. The wholesale price of them went crazy so I no longer
I do not charge much but I do
charge. My fee is $75.00 per hour. If it takes me 3 hours
to fix what should have been a 1 hour problem then of course I will
charge for 1 hour plus the travel time. Please be aware that I
turn the meter on when I head out the door of my home. I do
enjoy computers and I am happy to help but please understand that I
enjoy it more when compensated for my time.
Since I am
retired and living most of the time in Panama and I cannot
provide services for money here. I am simply not
available in Panama. My rates are for Canada
Part of my problem is that I have developed a serious addiction to (model
airplanes) it is an expensive "habit" and I need money and time to
feed the habit.. Believe it or not I would rather be working on my planes than your
computer. So please understand. The average "fix" for my
habit is $200 so I am sure you can see the problem. :-)
Run through the following check list before even calling
It is where I or they would start when making a service call to your home and its easy to do
and solves many problems.
I usually start by checking the power. If I find
that the computer is simply not plugged in and/or the power bar or
whatever is turned off then the fee is $100 on the spot - & a
glass of good scotch!
1. Insure all bits and pieces are
plugged (firmly) into the right holes.
2. Insure all switches are turned on.
3. Unplug the modem - count to 10 slowly and plug it back in.
4. Restart the computer. It should shut down completely and then
start up again. Make sure it is not set to simply go to
hibernate or sleep when you go to the "restart" procedure.
5. Did you check the batteries in the mouse or the keyboard?
6. Is there a switch on your power bar?? Is it ON?
7. Sometimes the internet goes down for a while. That's life.
Check with a neighbour or wait an hour.
8. Unplug the cable
modem - go open a beer - plug it back in. Check
9. Unplug the router - go open a beer - plug it back in - check again.
Yes I have driven for an hour round trip for each one of the above
items. Yes I was cranky.
So make sure you check these carefully before you make the call.
email@example.com with your phone number and name and I will
call when I can.
I also recommend your first call in Coronado, San Carlos, Vista Mar should be to Vera at Punto G
kind of in behind California burgers. Yep she speaks 'Merican"
Vera also carries a pretty impressive inventory and actually knows what
all that stuff is for. I suspect and rightly so that they
will charge some kind of a flat rate to "take a look" and see whats
wrong. It is a service business so please do not be shocked.
Sometimes it can take a long time to figure out just what the heck you
did to the poor thing.
PPS. Before even calling
anyone, and after checking all the stuff I listed above, I recommend a
special utility software program that will help keep your system
running fast and clean. Click on the ad in the column to the
left called pc pitstop and run the free scan. You will save us
both a bunch of time if you do that. Or just click
and follow the instructions. You will feel like a hero and
will be amazed at the difference.
PPPS. Fixing Apple
stuff is such a rare issue that finding talent for that can
be a serious challenge. They build them right to begin with so
unless you drop it from the balcony, run over it with a car or take it
swimming it should never need fixing. If/when it does - good
That's enough for this chapter.
PS. Feel free to share this link if you think it
will help somebody.
Yes my stuff is free sort of but you will notice some
advertising and yes I make a buck if you click on an ad and buy
something see "always read the fine print"